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Hello Donggu (hereinafter referred to as "App") establishes and discloses the following Personal Information Processing Policy to protect the personal information of information subjects and to handle related grievances promptly and smoothly in accordance with Article 30 of the Personal Information Protection Act. Article 1 (Purpose of Processing Personal Information) The App processes personal information for the following purposes. Personal information is not used for purposes other than those specified, and if the purpose of use is changed, necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act will be implemented. Membership Registration and Management: Personal information is processed for confirming membership intention, identifying and authenticating individuals for member-based services, maintaining and managing member qualifications, implementing limited identity verification, preventing fraudulent use of services, verifying consent of legal representatives when processing personal information of children under 14, and for notifications and grievance handling. Provision of Goods or Services: Personal information is processed for delivering goods, providing services, sending contracts and invoices, providing content, offering customized services, verifying identity, age verification, payment and settlement of fees, and debt collection. Grievance Handling: Personal information is processed for verifying the identity of complainants, confirming complaints, contacting and notifying for fact-finding, and notifying processing results. Article 2 (Processing and Retention Period of Personal Information) The App processes and retains personal information within the period of retention and use of personal information as stipulated by law or within the period consented by the information subject at the time of collection. The retention periods for each type of personal information are as follows: Membership Registration and Management: Until withdrawal from the business/organization website. However, if any of the following reasons apply, until the reason is resolved: In case of an ongoing investigation due to a violation of related laws, until the investigation is completed. In case of remaining debts and credits related to the use of the website, until the settlement of the debts and credits. Article 5 (Rights of Users and Legal Representatives and How to Exercise Them) Information subjects can exercise the following personal information protection rights at any time against the App: Request access to personal information Request correction if there are errors Request deletion Request suspension of processing The rights specified in Paragraph 1 can be exercised through written, telephone, email, or fax requests, and the App will promptly take action without delay. If the information subject requests correction or deletion of errors in personal information, the App will not use or provide the personal information until the correction or deletion is completed. The rights specified in Paragraph 1 can be exercised through a legal representative or an authorized agent. In such cases, a power of attorney in the format specified in the Personal Information Protection Act Enforcement Rules must be submitted. Information subjects must not infringe on their own or others' personal information or privacy processed by the App in violation of the Personal Information Protection Act and related laws. Article 6 (Personal Information Items Processed) The App processes the following personal information items: Membership Registration and Management: Mandatory items: ID (email), name, phone number, address. Automatic Collection of Personal Information During Internet Service Use: IP address, cookies, MAC address, service use records, visit records, records of improper use, etc. Article 7 (Destruction of Personal Information) The App destroys personal information without delay when it becomes unnecessary, such as the expiration of the retention period or achievement of the processing purpose. If personal information must be retained according to other laws despite the expiration of the retention period consented by the information subject or the achievement of the processing purpose, the personal information will be transferred to a separate database (DB) or stored in a different storage location. The procedures and methods for destroying personal information are as follows: Destruction Procedure: The App selects personal information to be destroyed, obtains approval from the App's Personal Information Protection Officer, and destroys the personal information. Destruction Method: Personal information recorded and stored in electronic files is destroyed using methods such as Low Level Format to prevent the records from being restored, and personal information recorded and stored in paper documents is shredded or incinerated. Article 8 (Measures to Ensure the Security of Personal Information) The App takes the following measures to ensure the security of personal information: Administrative Measures: Establishing and implementing an internal management plan, regular employee training, etc. Technical Measures: Managing access rights to personal information processing systems, installing access control systems, encrypting unique identification information, installing security programs. Physical Measures: Controlling access to computer rooms, data storage rooms, etc. Article 9 (Matters Regarding the Installation, Operation, and Rejection of Automatic Personal Information Collection Devices) The App uses cookies to provide personalized services to users by storing and retrieving usage information from time to time. Cookies are small pieces of information sent by the server (http) used to operate the website to the user's computer browser and are sometimes stored on the user's hard disk. Purpose of Using Cookies: To understand the patterns of visits and use of each service and website visited by users, popular search terms, secure access, etc., and to provide optimized information to users. Installation, Operation, and Rejection of Cookies: Users can refuse to store cookies by setting options in the Privacy menu of their web browser. If the storage of cookies is refused, it may cause difficulties in using customized services. Article 10 (Personal Information Protection Officer) The App is responsible for the overall management of personal information processing, and to handle complaints and remedy damages related to personal information processing, the App has designated the following Personal Information Protection Officer: ▶ Personal Information Protection Officer Responsible Person: Hello Donggu Contact Information: - ※ This connects to the personal information protection department. Information subjects can direct all inquiries, complaints, and requests for remedies related to personal information protection to the Personal Information Protection Officer and the responsible department while using the App's services (or business). The App will promptly respond to and handle inquiries from information subjects. Article 11 (Request for Access to Personal Information) Information subjects can request access to personal information under Article 35 of the Personal Information Protection Act from the following department. The App will strive to process personal information access requests promptly. ▶ Department Receiving and Processing Requests for Access to Personal Information Responsible Person: Hello Donggu Contact Information: - Article 12 (Remedies for Infringement of Rights) Information subjects can contact the following organizations for remedies, counseling, and other inquiries related to personal information infringement: ▶ Personal Information Infringement Report Center (operated by Korea Internet & Security Agency) Scope of Work: Reporting and counseling for personal information infringement. Website: privacy.kisa.or.kr Phone: 118 (without area code) Address: Personal Information Infringement Report Center, 3rd floor, 9 Jinheung-gil, Naju-si, Jeollanam-do, 58324 ▶ Personal Information Dispute Mediation Committee Scope of Work: Request for personal information dispute mediation, collective dispute mediation (civil resolution). Website: www.kopico.go.kr Phone: 1833-6972 (without area code) Address: 4th floor, Government Complex Seoul, 209 Sejong-daero, Jongno-gu, Seoul, 03171 ▶ Supreme Prosecutors' Office Cybercrime Investigation Division: 02-3480-3573 (www.spo.go.kr) ▶ National Police Agency Cyber Security Bureau: 182 (http://cyberbureau.police.go.kr) Article 13 (Enforcement and Changes to the Personal Information Processing Policy) This Personal Information Processing Policy is effective from July 1, 2024.